Total Quality Management Survey Paper Essay Example | Topics and Well Written Essays - 1500 words

Total Quality Management Survey Paper - Essay Example3. Effective involvement and work of entire staff. 4. Constant and continuous improvement in the business performance. 5. Working through synergy with suppliers. 6. Establishing the performance measures for various atomic number 18as. In this discussion, we would be analyzing three companies from manufacturing, receipts and non for profit organizations and would be further analyzing customer driven quality, lead, employee management and training and measurement, monitoring with analysis for each and every organization.The Organization that I am going to discuss is the Caterpillar, the company was found in 1925 as a result of a merger with Holt Manufacturing Co. and it strived and settled it self because of the lack of competition, they were the pioneers in manufacturing the reflexion equipments of that time which were also used in the world war I and II effectively. The company is manufacturing seven types of products, but ha s a list of four ascorbic acid products as the seven are the main product types, originally it was formed as a heavy equipment industry and providing services such as anatomical structure and agricultural products, including tractors, engineering vehicles, bulldozers, loaders, but it has also diversified straight off keeping in view its customers needs and wants, and so it also started making the rough and lummox shoes. The company was having the revenue of about US $ 36.339 Billion in the year 2005 and it is currently employing about 77,000 people approximately, the organizational culture that the company is showing is loyal enough in terms of services they are providing right now, it was all due to the fierce competition with Komatsu that the company decided to change its culture in 1990s as a result they are having very strong hold in the market, the culture was weak before 1990s as thither were so many of the labor strikes and a lot of shutdown processing, but sooner the c ompany identified its weakness and worked on it, one of the biggest reasons of its success is that now the entire union of employees work together and corporate at their level best with the customer as a result the company has achieved excellence, which was otherwise not possible if there wouldnt be any team work or if there was no maximum utilization of the work force they have.The Customers of Caterpillar are usually construction firms and also few contractors having construction business, as no body can buy the Caterpillar products for the personal use, thus all the efforts are directed on the industrial business zone rather than private customers. The customers are viewing Caterpillar a high quality product as the company has produced even the custom made equipments for them, without accepting nonconformance. The features, performance, conformance, reliability, durability, service, response and reputations are the quality dimensions, which have been attracting the customers from a long time. The leadership has played a major(ip) part in the survival of Caterpillar Co. No body can expect a company to resist the pressure when the labor turns against it, here the leadership played a vital role for Caterpillar, now the organization has recruited people who are already excelled in their fields and have no complaints against the organization, the employees are being treated as family members and all of these